How will I know if my Gatwick Airport taxi booking is confirmed?
After booking, you will receive a confirmation email with your booking reference, journey details and pickup information. Please check the journey details carefully and
contact us if anything looks incorrect.
Can I make changes to my Gatwick Airport taxi booking?
Yes, changes may be possible before your latest edit deadline. The edit deadline is shown in your booking confirmation email. If you have an account, you can make eligible changes from your customer dashboard. If you do not have an account, please
contact us before the deadline. After the deadline, changes may not be possible.
Will the driver contact me before my Gatwick pickup?
Where possible, the driver may contact you before pickup. Driver and vehicle details are normally sent before the journey. If you need help on the day,
contact our support team by phone, WhatsApp or the contact page.
Do you provide Meet and Greet at Gatwick Airport?
Yes. All Gatwick Airport pickups are arranged as Meet and Greet pickups. Your driver will meet you inside the arrivals area after you have collected your luggage and passed customs. The exact meeting point depends on whether you arrive at the North Terminal or South Terminal.
Where will my driver meet me at Gatwick Airport?
Gatwick meeting points vary by terminal. Your driver will normally wait inside arrivals at the agreed meeting point.
North Terminal
Marks & Spencer (M&S) Simply Food
South Terminal
Marks & Spencer (M&S) Simply Food
For more terminal pickup guidance, see our airport meeting points guide.
What happens if my Gatwick flight is delayed?
Where flight details are provided, we monitor the flight and adjust the airport pickup time around the updated arrival time. This helps keep the pickup aligned with your flight instead of the original scheduled landing time.
Which vehicle should I choose for Gatwick with luggage?
Choose your vehicle based on passenger count and luggage. All suitcases and larger bags must fit safely in the boot. If you have extra luggage, an Estate, MPV or Minibus may be more suitable than a Saloon.
Can I book a return journey to and from Gatwick Airport?
Yes, you can book outward and return Gatwick Airport journeys. Each leg should have its own pickup time, route, terminal and flight details where relevant.
What should I do if I cannot find my driver at Gatwick?
If you cannot find your driver at Gatwick, check your phone for driver messages or missed calls, then
contact our support team. Please do not leave the airport without contacting us first.