How do waiting time and additional waiting charges work?

Airport pickups include 30 minutes of free waiting time. Non-airport pickups include 10 minutes of free waiting time. Additional waiting charges are: Executive £10 per 15 minutes; Luxury £15 per 15 minutes; Executive MPV6 £15 per 15 minutes; Executive MPV7 £15 per 15 minutes; Executive MPV8 £15 per 15 minutes; Estate £7 per 15 minutes; MPV4 £8 per 15 minutes; Saloon £7 per 15 minutes; MPV5 £8 per 15 minutes; MPV6 £8 per 15 minutes; MPV7 £10 per 15 minutes; MPV8 £12 per 15 minutes. Additional parking charges may apply where applicable.

Which vehicle should I choose for my passengers and luggage?

Vehicle suitability depends on both passenger numbers and luggage. Executive: up to 4 passengers, luggage capacity 2 Standard Suitcases, example vehicle Mercedes E-Class, BMW 5 Series, Audi A6; Luxury: up to 4 passengers, luggage capacity 3 Standard Suitcases, example vehicle Mercedes S-Class, BMW 7 Series, Audi A8; Executive MPV6: up to 6 passengers, luggage capacity 6 Standard Suitcases, example vehicle Mercedes-Benz V-Class; Executive MPV7: up to 7 passengers, luggage capacity 7 Standard Suitcases, example vehicle Mercedes Vito, Ford Tourneo Custom (2025 Onwards); Executive MPV8: up to 8 passengers, luggage capacity 8 Standard Suitcases, example vehicle Mercedes Vito, Ford Tourneo Custom (2025 Onwards); Estate: up to 4 passengers, luggage capacity 3 Standard Suitcases, example vehicle Skoda Octavia Estate, Volkswagen Passat Estate; MPV4: up to 4 passengers, luggage capacity 6 Standard Suitcases, example vehicle Ford Galaxy, Volkswagen Sharan; Saloon: up to 4 passengers, luggage capacity 2 Standard Suitcases, example vehicle Toyota Prius, Hyundai IONIQ; MPV5: up to 5 passengers, luggage capacity 3 Standard Suitcases, example vehicle Ford Galaxy, Volkswagen Sharan; MPV6: up to 6 passengers, luggage capacity 6 Cabin Size Suitcases, example vehicle Ford Galaxy, Volkswagen Sharan; MPV7: up to 7 passengers, luggage capacity 7 Standard Suitcases, example vehicle Toyota Proace Verso, Citroen e-SpaceTourer; MPV8: up to 8 passengers, luggage capacity 8 Standard Suitcases, example vehicle Ford Tourneo.

Do I need a child seat or can I reserve one?

Child seats are not a legal requirement in taxis and private hire vehicles, so we do not enforce or provide them during your journey. You may bring your own child seat, but it cannot be stored with the driver.

What happens if I am delayed at passport control or baggage collection?

Allow sufficient time after landing for passport control, baggage collection and customs. Airport pickups include a free waiting allowance, after which additional waiting and parking charges may apply. The applicable waiting information is shown in our waiting charges FAQ.

FAQs | Minicabing.com

Q: What refund will I receive if I cancel my booking?

If you cancel your booking before the applicable cancellation deadline, you will receive a 100% refund of the booking amount paid. If you cancel after the cancellation deadline, no refund is available. The applicable cancellation deadline is shown in your booking confirmation.

Q: Are pets or guide dogs allowed in the vehicle?

Licensed London minicabs must provide services to accredited assistance dog users without extra charges. Pets are allowed in certain vehicles only, with additional charges, and should be pre-booked. Pets must travel in a safe cage or be secured with a safety harness while in transit.

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Frequently Asked Questions

The allocated driver will be waiting for you at the arrivals hall of the airport you will be landing at, holding a sign with your name displayed.

You will be provided with the driver details prior to the journey commencing, and you will know the driver’s name, phone number and car registration details to ensure you are able to spot each other with ease. If for any reason you cannot locate your driver, it’s best to contact the driver first, as they will be able to assist you best. If you still cannot locate your driver, you can call us at our support team.

Depending on the airport you will be landing at, the main reference point at the arrivals hall is…

London Heathrow Airport Terminal 2. Near the WH Smith shop in arrivals hall.
London Heathrow Airport Terminal 3. Near the WH Smith / Boots shop in arrivals hall.
London Heathrow Airport Terminal 4. Near the Costa Coffee shop in the arrivals hall.
For domestic flights, near the M&S shop; for all international flights, near the Costa Coffee shop in the arrivals hall.

No, we track your plane's progress while it is in the air, so you will not incur any extra charges if your plane is delayed.

You can cancel, edit or postpone your booking through your booking dashboard if you have registered an account with us. If you do not have an account, you will need to call us. Some options are only available before the deadline. Once the deadline has passed, certain options may no longer be available. You will find this deadline in your booking confirmation email.

If you cancel your booking before the applicable cancellation deadline, you will receive a 100% refund of the booking amount paid.

If you cancel after the cancellation deadline, no refund is available.

Your applicable cancellation deadline is shown in your booking confirmation.

Airport pickups: 30 minutes of free waiting time are included.

Non-airport pickups: 10 minutes of free waiting time are included.

Executive Additional waiting: £10 per 15 minutes

Luxury Additional waiting: £15 per 15 minutes

Executive MPV6 Additional waiting: £15 per 15 minutes

Executive MPV7 Additional waiting: £15 per 15 minutes

Executive MPV8 Additional waiting: £15 per 15 minutes

Estate Additional waiting: £7 per 15 minutes

MPV4 Additional waiting: £8 per 15 minutes

Saloon Additional waiting: £7 per 15 minutes

MPV5 Additional waiting: £8 per 15 minutes

MPV6 Additional waiting: £8 per 15 minutes

MPV7 Additional waiting: £10 per 15 minutes

MPV8 Additional waiting: £12 per 15 minutes

Additional parking charges may also apply where extra parking costs are incurred after the included allowance.

Choose your vehicle based on both the number of passengers and the amount of luggage you will be carrying.

Executive Passengers: Up to 4 Luggage: 2 Standard Suitcases Example: Mercedes E-Class, BMW 5 Series, Audi A6

Luxury Passengers: Up to 4 Luggage: 3 Standard Suitcases Example: Mercedes S-Class, BMW 7 Series, Audi A8

Executive MPV6 Passengers: Up to 6 Luggage: 6 Standard Suitcases Example: Mercedes-Benz V-Class

Executive MPV7 Passengers: Up to 7 Luggage: 7 Standard Suitcases Example: Mercedes Vito, Ford Tourneo Custom (2025 Onwards)

Executive MPV8 Passengers: Up to 8 Luggage: 8 Standard Suitcases Example: Mercedes Vito, Ford Tourneo Custom (2025 Onwards)

Estate Passengers: Up to 4 Luggage: 3 Standard Suitcases Example: Skoda Octavia Estate, Volkswagen Passat Estate

MPV4 Passengers: Up to 4 Luggage: 6 Standard Suitcases Example: Ford Galaxy, Volkswagen Sharan

Saloon Passengers: Up to 4 Luggage: 2 Standard Suitcases Example: Toyota Prius, Hyundai IONIQ

MPV5 Passengers: Up to 5 Luggage: 3 Standard Suitcases Example: Ford Galaxy, Volkswagen Sharan

MPV6 Passengers: Up to 6 Luggage: 6 Cabin Size Suitcases Example: Ford Galaxy, Volkswagen Sharan

MPV7 Passengers: Up to 7 Luggage: 7 Standard Suitcases Example: Toyota Proace Verso, Citroen e-SpaceTourer

MPV8 Passengers: Up to 8 Luggage: 8 Standard Suitcases Example: Ford Tourneo

If you have unusually large luggage, sports equipment, pushchairs or other bulky items, contact us if you are unsure which vehicle to select.

We recommend booking as early as possible, preferably at least 24 to 48 hours before your journey.

Availability can vary depending on the date, time and vehicle requirements. When you request a quote, the booking system will show the vehicle options currently available for your selected journey.

Transport for London requires that all licensed London minicabs provide services to guide dog users without extra charges. If a company or driver refuses to provide service or charges extra because of a guide dog, you can report them directly to the Transport for London Private Hire (minicab) division. This applies only to accredited assistance dog users.

Pets are allowed in certain vehicles only, with additional charges, so it’s best to pre-book this service. Pets must travel in a safe cage or secured with a safety leash/harness while in transit, as required by law.

Please note that child seats are not a requirement in Taxis and Private Hire Vehicles; therefore, we do not enforce or provide them during your journey with us. You may bring your own child seat, but it cannot be stored with the driver.

Allow sufficient time after landing for passport control, baggage collection and customs.

Airport pickups include a free waiting allowance. Once that allowance has ended, additional waiting and parking charges may apply. Please see the waiting charges question above for the current allowance and vehicle-specific waiting rates.

If you believe you have left something in one of our drivers’ vehicles, please contact us as soon as possible. Although we instruct our drivers to check the vehicle after each journey, misplaced items can sometimes be overlooked and may go missing once other passengers board the vehicle. If you need assistance with a lost item, you can call us at our support team. Please note that we will require your booking ID and name to complete a lost and found form. If we find any misplaced items, we will contact you and arrange for a courier service to return the items to you. Please be aware that all courier service charges must be paid prior to the package being sent.

The most common reason for not receiving a confirmation is that the email address provided may be incorrect. You should also check if the email landed in your spam or junk folder. In any case, please contact us, and we will resend your booking confirmation.

Book Your Airport Transfer in Three Simple Steps

Enter your pickup and destination

Choose your vehicle and add passenger details

Confirm securely online

Manage Your Bookings More Easily

View all bookings from one customer dashboard.

Edit, postpone, or cancel eligible journeys without calling us.

Receive driver details directly in your booking dashboard.

Access account benefits such as future discounts and faster booking management.

Choose the Right Vehicle for Your Journey

Saloon: A practical choice for up to 4 passengers, with space for 2 standard suitcases and 2 hand luggage.

Estate: Suitable for up to 4 passengers with extra luggage space, carrying up to 4 standard suitcases.

MPV: A flexible option for families or groups, with layouts for up to 6 passengers depending on luggage requirements.

Executive: A comfortable premium option for business travel or passengers who prefer extra comfort.

Luxury: A higher-end travel option for passengers who want a more refined airport transfer experience.

Minibus: Designed for larger groups, with seating for up to 8 passengers and space for up to 8 standard suitcases.

Airports we cover

London Heathrow Airport Transfers

Heathrow Transfers

London Gatwick Airport Transfers

Gatwick Transfers

London Luton Airport Transfers

Luton Transfers

London Stansted Airport Transfers

Stansted Transfers

London City Airport Transfers

London City Transfers

London Southend Airport Transfers

Southend Transfers

Why Book with Minicabing.com?

Professional Airport Transfers, Planned Around Your Journey

Minicabing.com provides pre-booked airport transfers with a focus on reliability, clear pricing, and comfortable door-to-door travel. Whether you are travelling to the airport or booking a pickup after your flight, our aim is to make the journey simple from the moment you book.

Choose from a range of vehicle options for individuals, families, business travellers, groups, and passengers with extra luggage. Your booking is arranged in advance, so you can travel with confidence knowing your pickup, route, and vehicle choice are already planned.

What You Can Expect

Simple online booking with instant route pricing.

Pre-booked airport pickups and drop-offs in both directions.

Vehicle options for solo passengers, families, groups, and luggage.

Flight monitoring for airport pickups where flight details are provided.

Clear booking details, driver updates, and customer support.

Transparent fares shown before you confirm your booking.

How will I find my driver in the airport?

Will I incur any extra charges if my plane is delayed?

How can I cancel, edit or postpone my booking?

What refund will I receive if I cancel my booking?